Tuesday, September 14, 2021


Crisis Intervention & De-Escalation Techniques

Tuesday, September 14, 1:00 PM

Northwest Shuttle Conference - Scheduled Class

Crisis Intervention & De-Escalation Techniques 

Instructor(s): Dave Garcia, Tom Bolton, Nancy Sharkey & Don Gerstein 

Date:               September 14, 2021 (Tuesday)                        Time:               1:00pm-4:00pm

Location:         Billings Hotel & Convention Center

                        1223 Mullowney Lane

                        Billings MT


Students will have the knowledge of Crisis Intervention, how to recognize if someone is in a crisis state, some common causes and some intervention techniques.  Students will demonstrate how to properly use the Intervention Concepts, Active Listening Skills and 8 standardized de-escalation techniques when handling anyone in a crisis state.

 Available Credit(s): POST